Mary Cazanove September 8, 2023

# When AI steps up to HRIS, users are the winners

## What is conversational AI?

Conversational AI is a branch of artificial intelligence focused on creating systems capable of interacting naturally with humans. These systems employ advanced natural language processing techniques to understand and generate exchanges across multiple languages.

## Chatbot vs conversational AI

Traditional chatbots handle basic question-and-answer exchanges from limited, static knowledge bases. Conversational AI goes far beyond this, enabling numerous natural language interactions with applications: notifications, information requests, transactions.

## HR applications

### Recruitment and interviews

Conversational AI automates preliminary exchanges with candidates, skills assessments and scheduling, while feeding data directly into applicant tracking systems.

### Onboarding

It offers interactive, personalised integration processes, guiding new employees through procedures and answering their questions, while reducing the burden on managers.

### 24/7 HR support

The AI instantly responds to recurring questions about benefits, leave policies and reimbursements, relieving overloaded HR teams.

### Leave and absence management

Employees submit requests conversationally; the system verifies availability, enforces policies and updates calendars automatically.

## Benefits for HRIS publishers

- **Increased efficiency:** Automation of time-consuming tasks, providing a competitive advantage
- **Enhanced user experience:** Employees interact through the messaging platforms they use every day for immediate responses
- **Reduced mobile development costs:** Eliminates the need for expensive, complex native applications
- **Data-driven decisions:** Semantic conversation data reveals trends, identifies gaps and surfaces anomalies

## Conclusion

Conversational AI assists humans rather than replacing them: it simplifies access to information and relieves them of repetitive, low-value tasks. It helps organisations address talent shortages and evolving HR challenges.